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The Benefits of Local Service vs. ADT, AT&T, and Comcast

Published in Blog

When choosing a home security service, it might be tempting to choose a nationally known company like ADT or a multiple service provider such as AT&T or Comcast, but taking advantage of a local service instead can benefit you greatly.

Tabatha Muntzinger writes for Charles Hudson: "with a simple check-in with your local BBB (Better Business Bureau), you'll be sure to find a local security company more than happy to protect your home and make sure you and your family's safety is of their utmost concern." Consider the following list of advantages when making your home security decision.

  • Local Employees: A smaller local security company, as opposed to a larger organization like ADT, gives its employees the opportunity to form relationships with clients. This kind of service increases accountability for the service provider and improves confidence on the part of the client. These companies don't worry about selling their services nationwide, they want provide the best service possible locally.
  • Faster Response Time: Muntzinger points out that, not only from a geographical point of view, local security companies are at a better advantage for protecting your home. Instead of your call being processed by a national call center, it is attended to by a dispatcher who is usually within a 50 mile radius of your home. She comments: "the difference in response time roughly translates to a 20-minute delay by the national companies. In that amount of time, robbers would be in and out, or a small fire could swell into an unmanageable one."
  • Focus Solely on Your Security: In the case of a telecommunications company like AT&T or a cable company like Comcast, security is only one of the many services they provide. If a company is concerned with providing more than one service, it is easy for a customer's call to get bumped from one department to another, leaving the person frustrated and displeased with the service.
  • Community Investment: By choosing a local security company, you can be content in the fact that your fees are being put back into your community. Jobs are created in your locality and, as Muntzinger, points out, "The people who run the company are your neighbors, and it benefits them just as much as it does you to have your home and your towns safe." A local security company makes your home safer and contributes to a greater sense of safety and well-being in the community as a whole.

Even though a larger company might be more well known, or offer you the chance to bundle your services, consider giving your business to a local service. They are customer service-oriented, provide quick responses, focused services, and give back to the community.